Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
We require a receipt or proof of purchase to complete the return.
Refunds (if applicable)
Once we have received and inspected the return, we will send you an email to inform you that we have received the returned item. We will also inform you of the approval or refusal of your refund.
If you have been approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method within a specified time period.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially published.
Then contact your bank. There is often some processing time before a refund is published.
If you have already done all this and have not yet received your refund, please contact us at Kleptogioielli@gmail.com.
Items for sale (if applicable)
Only items at normal price can be refunded, unfortunately items for sale cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to change it for the same item, send us an email to Kleptogioielli@gmail.com and send your article to: Klepto di Massimo Casadei, contrada del Pianello, 34, 47890 San Marino, San Marino.
If the item has been marked as a gift when purchased and sent directly to you, you will receive a gift voucher for the value of your return. Once you receive the returned item, you will receive a gift certificate.
If the item was not marked as a gift at the time of purchase, or if the donor received the order shipped to you to provide you later, we will send a refund to the donor and they will discover your return.
To return your product, you must send your product to: Klepto di Massimo Casadei, contrada del Pianello, 34, 47890 San Marino, San Marino
You will be responsible for paying the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.